Questions crews actually ask.

RopeDocs is designed for rope access companies and any organization that performs work at height. While it was built with rope access in mind, any company that needs digital safety documentation or field reporting can use RopeDocs.

Yes. Every new account includes a 7 day free trial so you can explore RopeDocs before subscribing.

No. We've now made it even easier to try RopeDocs. You no longer need a credit card to start your 7-day free trial. Simply create your company account and enjoy full access to RopeDocs for 7 days. If you decide it's the right fit for your team, you can choose a subscription before your trial ends.

A company subscription is $29.99 a month or $349.99 a year. Each Field User is $7.99 a month or $89.99 a year. All prices are in CAD. Work out your total on the pricing page.

No. Only the company administrator and any Field Users you add have logins. The administrator’s login works in the mobile app as well as the web portal, so a small company may not need a Field User at all. Add one when somebody else needs to complete forms on their own phone. Everyone else is an Employee: a record in your account who can be added to a form, hold certifications and sign, with no login and nothing extra to pay.

Yes. You can cancel your subscription according to your plan's terms.

Subscription details, billing information, and payment methods can be managed through the RopeDocs Web Portal under Subscriptions.

All prices are listed and billed in Canadian dollars (CAD). Your card provider may convert the charge to your local currency based on their current exchange rate and applicable fees.

Yes. Administrators can manage their company through the web portal, while field users can complete forms using the mobile app.

Company information can be updated through the RopeDocs Web Portal. Sign in to your company account, navigate to Company Settings, make the required changes, and save your updates. https://company.ropedocs.com/login

Your work is saved on your device. Once you're back online, your data and PDFs can be synchronized.

Yes. Forms are completed and signed offline, on the phone, with no signal — in a parkade, a stairwell or partway up a tower. The work is held on the device and syncs to your company account once there is a connection again.

Field Users must be added through the RopeDocs Web Portal. Sign in to your company account, navigate to Field Users, select Add Field User, enter the required information, assign permissions, and send the invitation. Once the invitation is accepted, the user can sign in to the RopeDocs mobile app and begin completing forms.

An Employee stores worker information, certifications, and training records. A Field User is someone who logs into the app to complete forms.

When each one is written. A Job Hazard Analysis (JHA) is prepared ahead of time, while the job is being planned: the task broken into steps, with the hazards and controls for each. A Field Level Hazard Assessment (FLHA) is completed on site before work starts and records the conditions and hazards in front of the crew that day. Both are used in Canada and the United States, though JHA is the more commonly recognized term in the States. RopeDocs includes both.

The app is in English today. French and Spanish are coming soon: the menus, buttons, notifications and all six forms, on iOS, Android and the web portal, including the admin dashboards, with each person choosing their own language. This website is already available in all three.

That is coming with the French and Spanish release. You will choose the language for the PDF when you download or email a completed form, while your own app stays in whatever language you work in. Written answers will be translated as well, and the email that carries the form will follow your app language, whatever language the PDF is in.

Yes. Completed reports can be shared directly from RopeDocs.

Reports are securely stored within your RopeDocs account and can be downloaded as PDFs at any time.

RopeDocs helps organize and document safety information, but compliance depends on how your company uses the software and follows applicable regulations.

Yes. RopeDocs is designed so that each company's data is isolated from other organizations. Only authorized users within your company can access your forms, employee records, and documents.

We regularly release updates to improve the RopeDocs experience, including new features, enhancements to existing tools, performance improvements, and bug fixes based on user feedback.

We're always looking for ways to improve RopeDocs and welcome your feedback. You can contact our support team directly through our website or contact us at support@ropedocs.com

Yes. Our team is available to answer questions about account setup, features, forms, troubleshooting, subscriptions, and general use of RopeDocs. Whether you need help getting started or have a question along the way, you can reach out to us for support.